Terms of Service

Effective date: October 30, 2026. ImageToVideoFree at https://imagetovideofree.net is operated by Caogen ("we", "us"). Contact: [email protected].

1. Agreement and service

These terms and our Acceptable Use Policy govern your use of ImageToVideoFree. Our Privacy Policy describes personal-data processing. By using the service, you agree to these terms. If you do not agree, do not use it. You must be at least 18 and legally able to enter this agreement. If acting for an organization, you must have its authorization.

We turn uploaded images and text prompts into short videos using third-party AI models. Available models, durations, resolutions and credit costs are shown in the generator. Availability depends on provider capacity, safety checks and service status. Features are available only when enabled in the interface. Viewing prices or preparing a prompt does not place an order or authorize payment.

2. Accounts and free access

Some features allow guest access; others require an account. Provide accurate registration information, protect your credentials and notify us promptly of unauthorized access. Google sign-in, where enabled, also follows Google's authentication requirements.

Free allowances are limited and displayed before generation. They have no cash value and cannot be transferred. Do not create multiple identities, automate abusive requests or manipulate device or network identifiers to bypass limits. We may adjust future free allowances, but not retroactively change an accepted paid order.

3. Your material and generated results

You must have the necessary rights to each uploaded image and prompt, including permission for identifiable people where required. You retain your existing rights in input material. You grant us a limited license to process, transmit to necessary providers, temporarily store and deliver your material to operate the service, handle support and enforce these policies. Publishing private uploads in our gallery or advertising requires separate permission.

Downloaded results may be used subject to applicable law, third-party rights and model-specific restrictions disclosed before generation. We do not guarantee that every AI output qualifies for copyright, is unique or is free of third-party rights. A subscription does not grant permission to use someone else's image, identity, music or trademark.

Storage is temporary. Download completed files promptly; this service is not a permanent archive. See our Privacy Policy for retention and deletion. Free and paid results do not receive a site-added watermark. Other differences are described in the selected plan.

4. Prices, credits and subscriptions

When paid checkout is enabled, the pricing page and checkout disclose the price, currency, applicable taxes or fees, included credits, validity, billing interval and renewal terms before confirmation. Only an order you expressly confirm authorizes payment. Waffo processes payments when enabled; payment-specific terms displayed at checkout also apply without removing mandatory consumer rights.

The generator shows the credit cost for your selected model and settings before submission. Higher-cost models or settings may consume more credits. Credits measure service use; they are not money, deposits or investments and cannot be cashed out or transferred. Grant schedules and expiry follow the purchased plan. Annual billing does not mean all annual credits are issued immediately unless expressly stated.

Only subscriptions you expressly authorize to renew automatically will renew at the disclosed interval. Request cancellation before the next renewal through available billing controls or by emailing support. We will confirm cancellation and its effective date. Cancellation stops future renewals and ordinarily preserves access through the paid billing period; it does not automatically refund past payments. Signing out or deleting an app does not cancel a subscription. Material renewal-price changes will be notified in advance, with an opportunity to cancel.

5. Failed generation, interruption and refunds

A task confirmed as failed releases its reserved free allowance or restores the credits deducted for that task. A delayed response, pending task or delivery retry is not automatically a failure. Avoid repeatedly resubmitting pending tasks. Contact support with the task ID if a task appears stuck or an erroneous deduction has not been restored; we will investigate and correct it.

If an interruption prevents delivery, we will investigate and, as appropriate, resume delivery, restore the affected allowance or credits, or refund payment where delivery cannot be remedied and applicable law requires a refund. Restoring credits is different from a cash refund. A result that differs from a subjective artistic expectation is not automatically a failed task, but material defects may be reported for review.

For duplicate or unauthorized charges, undelivered paid service, material defects or other refund requests, email [email protected] with your account email, order or task ID and explanation. Do not send a full card number, password or API key. We aim to acknowledge billing complaints within three business days and communicate the outcome after investigation. Approved monetary refunds are submitted through the payment provider to the original payment method; arrival time depends on the provider and bank.

We do not impose a blanket no-refund rule. Statutory cancellation, withdrawal and other consumer remedies take precedence. Starting digital delivery does not waive those rights unless permitted by law and any required express consent has been obtained.

6. Disclaimers and liability

To the extent permitted by law, the service is provided "as is" and "as available". AI results can contain artifacts, vary between attempts or fail to match a prompt. We do not guarantee uninterrupted availability, a particular creative result or the accuracy of generated material. These qualifications do not excuse obligations for an accepted paid order or the remedies above.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost profits or business opportunities, or losses arising from your unauthorized use of content. Our aggregate liability relating to the service is limited to the greater of USD 100 and the fees you paid us for the service in the 12 months before the event giving rise to the claim. This cap does not limit a refund otherwise due under these terms. No exclusion or cap applies to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or liability and consumer rights that cannot lawfully be excluded or limited.

7. Violations, suspension and termination

For suspected abuse, infringement, prohibited content, fraud or bypassing limits, we may investigate, issue warnings, reject tasks, limit generation or features, restrict affected content, or suspend or terminate an account. Measures are proportionate to the issue; immediate action may be necessary to prevent harm, unlawful activity or security incidents.

Where lawful and practical, we explain the reason and offer an appeal through support. Include your account or task ID. We may preserve necessary evidence, respond to valid legal requests and pursue lawful remedies for proven violations. You are responsible for your unlawful or infringing use. This does not create automatic penalties or remove consumer protections; suspension does not automatically forfeit a refund legally due.

You may stop using the service and request account closure by emailing support from your registered address. We verify ownership and handle deletion under the Privacy Policy. If subscribed, request cancellation at the same time to stop future billing. If we discontinue paid service without a violation by you, we will give notice where possible and provide remedies required for undelivered prepaid service.

8. Changes, applicable rights and contact

We may update these terms for changes in the service, law or security requirements. We publish a new effective date and notify users of material changes through the service or available contact channels before they take effect where required. Updates do not retrospectively remove accrued rights or alter an accepted order without a lawful basis.

Applicable mandatory laws, including consumer and data-protection rights in your place of residence, remain in force. Nothing requires you to waive courts, regulators or other remedies available under those laws. If a provision is unenforceable, the others continue to apply to the extent lawful.

For service, billing, complaints or appeals, contact Caogen, operator of ImageToVideoFree, at [email protected] or our contact page.